Returns & Refunds

Our Return Policy

At BoraboraMiami, we want you to love your jewelry. If you're not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to return your item for a full refund. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Return Shipping Costs

Important: Customers are responsible for paying return shipping costs, except in cases where the item received is damaged or defective. We recommend using a trackable shipping service for your return.

How to Request a Return

To initiate a return, please contact us at:

• Email: [your email address]
• Include your order number and reason for return

Once we receive your return request, we'll send you instructions on where to send your item.

Refunds

Once we receive and inspect your returned item, we will process your refund. The refund will be credited to your original payment method within 5-10 business days.

Exchanges

If you need to exchange an item for a different size or style, please contact us to arrange an exchange. You will be responsible for the shipping costs to return the original item to us.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no additional cost to you. We will cover all return shipping costs for damaged or defective items.

Questions?

If you have any questions about our return policy, please don't hesitate to contact us.